Shipments are to be processed as per the set procedures and accepted operational milestones
Shipments are to be registered as early as possible
Import shipments are to be cleared before arrival
Import invoicing is to be completed before cargo is delivered to a client’s facility
Ocean files are to be closed 5 days after arrival
Air files are to be closed 3 days after arrival
Shipments are to be registered as early as possible
All export documentation, pre advise, ISF filing etc must be done once the required information is available
Operators should not be working on the last possible deadlines for submitting information
Ocean export files are to be invoiced and fully completed 5 days after departure
Air export files are to be invoiced and fully completed 3 days after departure
Main function is the coordination between our client’s requirements and our supplier’s capabilities
Clear and proactive communication must be exercised at all times
Emails should be monitored, actioned and filed daily
Controllers shouldn’t have more than 50 emails in their inbox
Emails must be responded to on the same day they have been received
Updates and reports are to be sent out as per client’s requirements
Clients should always be informed as early as possible to any changes to their planned ETA
Potential problematic shipments must be raised to management immediately once the controller is aware of them

Cargowise experience
5 Years clearing & forwarding experience