RCG EDI to SARS 24hrs prior to Vessel ETD at POL
Ops file to be registered in in-house system immediately on receipt of ALH / RCG
Update of container milestones from RCG registration of file
Acknowledge and respond to queries (clients, agents, branch) within 2 hours of receipt of request
Invoice related queries and amendments finalized within 24-48 hours of receipt (to accommodate terms and time differences)
Pending queries with an inability to resolve, must be escalated to the Supervisor / Manager within 24 hrs.
SOB & charges to be sent to client. SOB’s 5-7 working days before vessel arrival and charges 3 working days before vessel arrival. (Exceptions as per trade lane schedule / branch and client SOP)
Carrier line documents to be submitted to shipping line 72 hours prior to vessel arrival
Cargo Dues to be captured 72 hours before vessel arrival
Outturn Report to origin agent within 24 hours after unpacks
Customs, SAPS etc stops or detentions actioned within 1 hour of receipt of notification and followed through to confirmation of release
Claim procedure to be followed - All damaged notifications to be sent to customers where applicable
Track & Trace - WWA milestones
DRO's
Calling one customer per day, to boost volume and support
EDI message to SARS sent 72 hours prior to vessel arrival
File (paperless & hardcopy) to be opened within 3 working days of pre-alert being received from origin
Import files to be checked before capturing file, to ensure all documents tie up
Action Stock on Hand as and when received by Supervisor
Profit & Loss to be completed and file LOCKED 72 hours before vessel arrival
Freighting of bills to be done when receiving Pre-alert documents
Invoice queries and amendments finalized acknowledged 24 hours of receipt
Split Files – provisions / actuals to be inserted into the controlling branch file within 48 hrs before vessel arrival
All Creditor (overseas agents & local) invoices to be captured into system before being sent to HO Accounts for payment
No operational errors with financial implications
Provisions to be checked weekly for resolve

Minimum of Grade 12 / Matric
Certificate or Diploma in Supply Chain Management NQF 5 or similar could be an advantage
Minimum of 5 years working experience within the industry focusing in Ocean Freight
Incoterms Knowledge an advantage