Negotiate Forwarding / Routing Order EXW and DAP rates with WWA Agents and estimate/quote to be generated via the online Quoting System (acceptance of rates to be shared with operations)
Special rate negotiations for Forwarding / Routing Orders, to be concluded with WWA Agents within 24-24 hours (depending on scope of services) and documented in the online Quoting System and in the public drive
Acknowledge Forwarding / Routing Order request within 2 hours of receipt from all SME clients excluding NAC as per the NAC list
Generate online estimate/s for the Forwarding / Routing Order (when applicable) to secure Client acceptance If not accepted, probe for reason/s as to why not secured and document findings in the online quoting system for Sales and Servicing further follow up and engagement
Compile estimates – Ocean freight, Imports and Exports for all types of cargo
Initiate the Forwarding / Routing Order with the respective WWA Agent and share the necessary shipment status information with the Client and the operations controller
Master Forwarding / Routing Order report to be updated. Document to be accessed in operations Public Drive for ease of seamless transition from Internal Sales to Operations
Special rate negotiations with agents and service providers to be documented and finalized and shared via One Drive.
Named Accounts (specific to each branch) - Forwarding / Routing Order report to be updated.
Acknowledge queries (Clients, Agents, CFR Branch nationally) within 2 hours of receipt of the query and escalate within 4 hours if not resolved
Advising clients on the best way to ship their cargo
Provide support to operations and Sales & Servicing through the execution of estimate/s and Client interaction
Execute FOB estimates within 2 hrs of receipt. EXW / DAP / hazardous estimate/s within 24-48 hrs of receipt of request, depending on complexity of estimate requirements
Adhere to follow-up process for estimate/s, and within 48-72 hrs of sharing the estimate/s with the Client
Negotiate Forwarding / Routing Order EXW and DAP rates with WWA Agents and estimate/quote to be generated via the online Quoting System (acceptance of rates to be shared with operations)
Special rate negotiations for Forwarding / Routing Orders, to be concluded with WWA Agents within 24-24 hours (depending on scope of services) and documented in the online Quoting System and in the public drive
Online estimate/s status to be converted into either accepted / not accepted / pending - with specific outcomes in terms of non-acceptance status
Execute Cross Trade pricing requirements and implementation with relevant operations teams / Agents
Estimate report to be generated with pertinent information, and to be shared with Sales and Servicing Team as a basis of potential leads
Provide support to Operations through the actioning, tracking and management of Status Reports for Key Account Clients
Support the leadership team by generating monthly reporting stats in terms of Forwarding / Routing Order wins
Understanding Incoterms – interpretation of incoterms
Attentiveness and accuracy in terms of Forwarding / Routing Orders
Attentiveness and accuracy in terms of Estimate / Quotes

Minimum of Grade 12 / Matric
Studying towards certificate or Diploma in Business Administration NQF 4
Minimum of 3-5 years’ experience within Ocean Freight Forwarding or VOCC department and within a controller position
Proof of Incoterms training is imperative
Serious about a career in the industry
Ability to work unsociable hours as and when required